Privacy Policy

Last updated: March 7, 2026

Trripzy ("we", "our", or "us") operates the Trripzy carpooling platform. This Privacy Policy explains how we collect, use, and protect your personal information when you use our service.

1. Information We Collect

Personal Information

  • Account details: Name, email address, phone number, and gender (optional)
  • Authentication data: Encrypted password
  • Profile photo: Uploaded voluntarily for identification

Driver Verification Documents

  • Driving license
  • Vehicle registration certificate (RC)
  • Aadhaar card (for identity verification)
  • Vehicle photos

Location Data

  • Pickup and drop-off locations when creating or searching for rides
  • Real-time location during active rides (for live tracking and safety features)

Usage Data

  • Ride history and booking records
  • Reviews and ratings
  • Emergency contact information you provide

2. How We Use Your Information

  • Ride matching: Connecting passengers with drivers based on routes and preferences
  • Identity verification: Verifying driver documents for safety
  • Communication: Ride status updates, booking confirmations, and SOS alerts
  • Safety: Emergency contact notifications and live ride tracking
  • Service improvement: Understanding usage patterns to improve the platform

3. Third-Party Services

We use the following third-party services:

  • Google Maps Platform: For location autocomplete, geocoding, route calculation, and distance estimation. Your location searches are processed through Google Maps APIs. Please refer to Google's Privacy Policy for details on how Google handles this data.

We do not use any analytics, advertising, or tracking services.

4. Data Storage and Security

  • Your data is stored on secure servers with encrypted connections (HTTPS)
  • Passwords are hashed using industry-standard algorithms
  • Authentication uses JWT tokens with automatic rotation for security
  • Verification documents are stored securely and accessible only to authorized administrators

5. Your Rights

You have the right to:

  • Access: View your personal data through your profile page
  • Update: Edit your name, phone number, and gender at any time
  • Delete: Permanently delete your account and personal data. Visit our account deletion page to exercise this right.

6. Data Retention

When you delete your account, your personal information (name, email, phone, photos, documents, vehicles, and emergency contacts) is permanently removed. Ride and booking history is retained in an anonymized form to maintain records for other participants of those rides.

7. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes through the platform. Your continued use of the service after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at privacy@journeypartners.prathameshshete.in.